How do I return an item?

RETURN POLICY Due to the nature of our products, all sales are final. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that if truly defective and unusual we want to hear from you! If you have received any product that is defective you must contact us within (7) seven calendar days of receipt of the merchandise. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with mailing instructions for the return of ALL of the product in question. Customers will be responsible for paying costs associated with returning the item to the Gemini Virgin hair. If Gemini Virgin Hair verifies and agrees that the product is defective in any way, Gemini Virgin Hair will then exchange or replace the item. If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. Gemini Virgin Hair will cover the cost of shipping the exchanged/new item back to the customer. If Gemini Virgin Hair does not validate the product defect issue, we will return the item in question to the customer at customer expense without an exchange of product. EXCHANGES Gemini  Virgin Hair at its sole discretion, may exchange products or portions of a product under the following conditions: Requests must be made within 5 business days of receipt of product(s). Any exchange request after 7 business days will not be honored. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or processed) in any way. According to the Federal law you cannot return human hair products that have been used. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees. Product must be exchanged for something of equal or greater value. No refunds will be permitted. You must send the product back to us in order to process the exchange. In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.